1) Who we are

Voltoria is the trading name of INCHWARD LIMITED, which operates this Website. We are the data controller for the purposes of UK GDPR and EU GDPR.

• Legal entity: INCHWARD LIMITED
• Company number: 16021412
• Registered address:
  Academy House, 11 Dunraven Place,
  Bridgend, Mid Glamorgan,
  United Kingdom, CF31 1JF
• Email: info@voltoria.co.uk
• Phone: +44 7457 424562

2) What personal data we collect

Depending on how you use our Website, we may collect:

• Identity details (name, surname)
• Contact details (email address, phone number)
• Billing and delivery address
• Order and transaction details
• Customer service communications
• Technical data (IP address, browser type, device information)

3) How we use your data

We use personal data to:

• Process and deliver orders
• Provide customer support
• Handle payments, refunds, and fraud prevention
• Communicate order updates and service messages
• Improve Website performance and user experience
• Comply with legal and regulatory obligations

4) Legal bases for processing

We process your personal data under the following lawful bases:

• Performance of a contract (order processing and delivery)
• Legal obligations (tax, accounting, fraud prevention)
• Legitimate interests (service improvement, security)
• Your consent (where required, such as marketing cookies)

5) Payments

Payments are processed securely by PCI DSS–compliant third-party payment providers. We do not store your full card details. Payment providers may process your data in accordance with their own privacy policies.

6) Cookies & analytics

We use cookies and similar technologies to ensure Website functionality, analyse traffic, and improve performance. You can manage cookie preferences through your browser settings.

7) Data sharing

We may share personal data with trusted third parties only where necessary, including:

• Payment processors
• Shipping and logistics providers
• IT and website service providers
• Legal or regulatory authorities (where required by law)

8) Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy, including legal, accounting, and tax requirements.

9) Your rights

Under UK GDPR and EU GDPR, you have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

10) Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. However, no online system is completely secure.

11) International transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The version published on this page is the current version.

13) Contact us

If you have questions about this Privacy Policy or your personal data, contact us:

• Email: info@voltoria.co.uk
• Phone: +44 7457 424562
• Address:
  Academy House, 11 Dunraven Place,
  Bridgend, Mid Glamorgan,
  United Kingdom, CF31 1JF