1) Scope

This Payment Policy explains how payments are authorised, processed, and secured on the Voltoria website (voltoria.co.uk). It should be read together with our Terms & Conditions, Shipping Policy, and Refund & Returns Policy.

2) Company information

• Trading name: Voltoria
• Legal entity: INCHWARD LIMITED
• Company number: 16021412
• Registered address:
  Academy House, 11 Dunraven Place,
  Bridgend, Mid Glamorgan,
  United Kingdom, CF31 1JF
• Phone: +44 7457 424562
• Email (Support): info@voltoria.co.uk
• Email (B2B / Partnerships): b2b@voltoria.co.uk

3) Accepted payment methods

• Major debit and credit cards, including Visa® and Mastercard®.

All payments are processed electronically. We do not accept cash or cheques.

4) Currency & pricing

Prices are displayed primarily in GBP (£). For convenience, prices may also be shown in other currencies; however, the final charge is confirmed at checkout. Your card issuer or bank may apply its own exchange rates or fees.

Shipping costs and applicable taxes are displayed before you complete your order. If a price is clearly incorrect, we reserve the right to cancel the order and issue a full refund.

5) Authorisation & order acceptance

• Authorisation: Your bank may place a temporary authorisation hold at checkout.
• Capture: Funds are typically captured once your order is confirmed for dispatch.
• Acceptance: A binding contract is formed only when a dispatch confirmation is sent.

Some payments may require Strong Customer Authentication (SCA), such as a one-time passcode. If authentication fails, the payment may be declined.

6) Payment security

All payments are handled by PCI DSS–compliant payment service providers. Card details are encrypted in transit and are not stored on our servers. Fraud-prevention checks (such as CVV and address verification) may be used.

7) Fraud review & limits

We may request additional verification before dispatching an order. We reserve the right to refuse, limit, or cancel orders we reasonably believe to be fraudulent, abusive, or high-risk.

8) Cancellations & refunds

Before dispatch

If you need to cancel an order before dispatch, contact us as soon as possible at info@voltoria.co.uk.

After dispatch

Once an order has shipped, cancellations and refunds are handled under our Refund & Returns Policy.

Refund method

Approved refunds are issued to the original payment method only. Processing times depend on your bank or card issuer.

9) Chargebacks & disputes

If a chargeback is initiated, we may provide transaction, delivery, and communication records to the payment provider. Please contact us first — most issues can be resolved faster without a formal dispute.

10) B2B & bulk orders

For business purchases, bulk orders, or partnerships, please contact:

• Email: b2b@voltoria.co.uk

11) Changes to this Payment Policy

We may update this Payment Policy from time to time. The version published on this page is the current version.

12) Contact

• Email: info@voltoria.co.uk
• Phone: +44 7457 424562
• Address:
  Academy House, 11 Dunraven Place,
  Bridgend, Mid Glamorgan,
  United Kingdom, CF31 1JF

For refund timelines, see our Refund & Returns Policy.